®®®® SIIA Público

Título del libro: Working With Vulnerable Populations: A Multicultural Perspective
Título del capítulo: Poor Doctor-Patient Communication: How Social Vulnerability Turns into Physical Vulnerability

Autores UNAM:
ALI RUIZ CORONEL; GERARDO EUGENIO SIERRA MARTINEZ;
Autores externos:

Idioma:

Año de publicación:
2024
Palabras clave:

Corpus linguistics; Doctor-patient communication; Health literacy; Informal entropy; Ovarian cancer; Surgery care


Resumen:

This chapter details the results of a pilot study conducted at the Mexican National Cancer Institute to respond to the following question: How much information is lost or distorted in transmitting instructions for hospital discharge from the attending medic to the resident medic and from resident to patient? Twenty-one actual events were analyzed using the linguistics corpus method. The results were examined using the concept of informational entropy. These results support the initial hypothesis that predicted the increasing and continuing degradation of the information in the transfer process and increased patient uncertainty. However, they exceeded the quantitative expectations. Using this research, several practical proposals are put forward to improve communication in this particular context, including reducing, through interdisciplinary redistribution, the amount of information that the medical team should give out. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.


Entidades citadas de la UNAM: