Título del libro: Relational Concepts In Medicine
Título del capítulo: Medicalization of Patient?s Medical Complaints
CLAUDIA BEGOÑA INFANTE CASTAÑEDA;
Autores externos:
Idioma:
Año de publicación:
2020
Palabras clave:
complaint system; doctor-patient relationship; malpractice; Medical complaints; medicalization; patient empowerment
Resumen:
Medical and legal complaint handling lay aside the patients? constructions of their experiences and in turn redefine the complaint under a medicalised framework. Mediation and arbitration processes are alternatives to judicial procedures but they are not neutral, they are socially constructed negotiations. Patients, in an attempt to convince the experts, try to construct their arguments in medical terms. Driven by the pressure to find proof of the presumed negligence, experts underestimate the patients? perceptions of problems in the doctor-patient interpersonal relationship when transcribing the patients? narratives. Complaints are due to a sequence of events. Experts are required to register only one motive of complaint and interpersonal problems are rarely selected as the complaint motive. The medicalised handling of the complaints gives the false idea that patients complain about malpractice when in fact they mainly complain about how they are treated by doctors. The medicalised analysis of patient complaints has biased knowledge about the patients? perceptions of inadequate care by transforming complaints into what medicine defines as a good standard of scientific clinical care. Complaint analysis could be helpful for quality improvement if done under a sociological conceptual framework of patients? perspectives of quality of care. © (year), (Publisher Name). All rights reserved.
Entidades citadas de la UNAM:
ISBN:
9781848880733
Editorial:
Brill Nombre de la publicación:
Medicalization of Patient?s Medical Complaints
Página inicial:
53
Página final:
60
